Turnaround and Rush Service
Our typical turnaround for "print only" orders is 3-4 days. Stretched canvas usually takes 4-5 days. Special projects, processes, etc. may add additional time. Seasonal and/or large orders may also impact our turnaround. You may always contact us to discuss your needs and deadlines. We will always do our best to accomodate the needs of our clients. 48 hr. RUSH SERVICE for prints may be requested for an additional charge. PLEASE CALL US TO PRE-SCHEDULE!
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Guarantee and Returns We offer a 100% satisfaction guarantee*. If you are not completely satisfied, we will gladly exchange, reprint, or issue a full refund, provided the issue is reported to us within 10 days of delivery. Please notify us at email@example.com and someone will contact you to discuss the issue. *We CANNOT guarantee 100% color accuracy on prints made from your submitted files. If your work is extremely "color-critical", we suggest ordering a proof print, (8.5x11 on your choice of media). A hard copy is the best way to see how your colors will print.
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We carefully calibrate, test and evaluate all the materials we use; papers, canvas, varnish, matboard, etc. You may notice that we indicate specific brand names in our descriptions so you are assured consistent results when placing future reorders. Breathing Color Chromata LYVE canvas is the best on the market and made in the USA. Hahnemuhle, Canson, Arches and Somerset are all "old world" fine art paper mills that have produced archival, cotton rag fiber papers for centuries. Museo Silver Rag has consistently taken top awards in print quality competitions. Canon Lucia EX pigmented inks have the largest gamut (color range) of re-produceable color. Archival prints on fine art papers or canvas will last for many decades with proper care.
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